Position Title:

RCU - Transaction Monitoring Analyst

Working days: 

As per normal 6 days

Office timing:

Rotational Shifts as it is a 24x7 set up

Location:

Jui Nagar, Navi Mumbai

Male/Female:

Both ( Male - Preferable)  

Transportation Facility (Yes/No):

Yes

Min Qualification:

Engg Graduate with CS, ENTC or IT preferred, B.Sc/M.Sc IT, CS, Electronics, BCA

B.Sc – Mathematics, Statistics

Graduate – with IT certification from MSCIT, NIIT, Aptech or any other renowned institute

Graduates – BCom/ MCcom with knowledge of Computers.

Detailed Job Description:

Monitoring alerts of Cards, Internet & Mobile Banking, UPI transactions through various Fraud Monitoring systems e.g. Visa Risk Manager (VRM), Fraud Risk Monitoring & Management System (FRM), RSA, Active Device Monitoring (ADM) etc. FALCON (New Monitoring Tool).

Adhering to the Transaction Monitoring SOP and comply with the guidelines.

Timely & Efficient review of alerts during the monitoring process so as the customer and bank losses are minimized.

Prepare and maintain a daily MIS of alerts from monitoring systems, and publish it daily for tracking and status perspective.

Review alerts & card blocks related pendency on a timely basis so as there is no escalation or customer inconvenience especially where the card is blocked by monitoring team. Logically close all pending alerts after detailed review.

Raise the disputed alerts/case with stakeholders such as BOC, Branch, Operations team etc.

Liaison with relevant internal stakeholders for next steps of monitoring.

Update Supervisors and stakeholders immediately (without delay) on system downtime, IT issues faced during monitoring, cases of probable escalation etc. and keep relevant stakeholders informed for taking the issues to logical closure.

Be punctual and work on improvement areas thereby improving abilities and skillsets required for performing the job. Ensure required integrity and display of work ethics at all times.

Experience in Credit Cards / Retail Asset Operational processes would be an advantage.

Skill sets required:

Good communication and drafting skills,

Knowledge of Cards & Internet banking,

Aware of recent fraud trends in market,

Good command of MS-Office, Excel etc.

Data Analytical skills,